5 Star rating from Jesse Lane, Happy customer

Lots of places sell trailers. There’s at least 20 or 25 places you can buy a trailer in and around the pittsburg area. There’s far fewer places that sell trailers and also fix them. There’s even fewer places that sell them, fix them, build them, fabricate and customize them to your liking. I’ve only found one place that will do all that AND be people of their word. That place is Grace Trailer Sales in Pittsburg TX. A little about me real quick-
I’m in business for myself in a few different things and over the years I have always been the kind of business owner that if I give a price for something, that price is the price you pay. If I under quote the project, I don’t come back to the customer for more money. I eat it and try not to make the same mistake again. I also won’t cut corners on the project just because I’m losing money on it. Every job gets my best quality of work even if I am not making money on it because my word is important to me and the quality of the work I produce is equally as important. This practice is rarely truly appreciated and hardly ever pays off at a level that seems to match what it cost. But I do it anyway because that’s what feels right to me. Now, as a customer, I rarely, if ever, see the same done for me. I say all that to say that my very first transaction with Grace Trailer Sales went that way. I came to them with a fabrication project NOBODY else wanted and they WELCOMED it. I was quoted a price for the project, dropped my trailer off when they told me to and they jumped on it. Only for this one of a kind project to be harder than anyone thought it would be. It took them more time, used more material and resources than we all expected. Based on how this would have gone if I was at 99.9% of other places, I fully expected to either be hit with a bill of double my quote, be put on a serious guilt trip about how much money they lost or, at a minimum, look at the quality of work and be able to tell that they rushed the job to try and quit losing money. None of those things happened. The fabrication work was amazing. I asked what I owed and was told that they were sticking to their quote. That was it. No mention of how much money they had in it or how much they lost. They only asked for what they told me it would cost. Since I was a new customer at the time and didn’t know them personally I have to suspect that this is how they treat everyone and I also suspect that like me, it rarely ever pays off enough to justify it. Well, not on my watch. Not with me. I saw it, I recognized it and I appreciate it. Them handling business like that with me, a new customer has earned them a customer for life. If they sell something I want, I’m buying it from them. If they provide a service I need, I’m getting them to do it. I don’t need to shop around because I know I’m being taken care of. I have big plans in the future and I’ll be accomplishing those plans with the help of the folks at Grace Trailer Sales for as long as they are willing to help.